FAQ

SHIPPING & RETURN

Please allow 3-5 business days for processing orders. Once shipped, you will receive a notification with a tracking number sent to your email. After your order has been shipped, we have no control over delivery times.

Sometimes deliveries are scanned incorrectly, so give it a day or two. If you still don’t receive your package, make sure you supplied us with the correct address. Contact your local post office if you believe there has been an error. 

Yes, we ship worldwide. However, we are not responsible for additional fees related to customs. Once your order has been packed and shipped, Holistic Vybez can not assume responsibility for import duties or customs fees. If you decide not to pay the additional fee upon delivery, we can not issue you a refund. 

Please email contact@holisticvybez.com as soon as possible. If you do not realize the mistake until after the order has shipped, we will send you another order. However, you will have to pay for shipping.

We offer a 100 % money back guarantee, if the product is defective or damaged. However, we do not accept returns due to the current pandemic.

PRODUCTS

We’ve thoroughly vetted countless sea moss suppliers to provide our customers with the most authentic and natural sea moss on the market. We have a reliable direct source in St. Lucia that we source all Holistic Vybez sea moss from. 

Absolutely! Children should only take 1 sea moss gummy or 1 teaspoon of our sea moss gel once a day.

SHELF LIFE

If stored in a bag and in a cool dark place like your kitchen cabinet, sea moss will last over a year! 

Sea moss gel must be refrigerated. Typically, sea moss gel lasts 3-4 weeks. If you order more than one jar of sea moss gel, we suggest freezing what you aren’t using in order to extend the shelf life. Sea moss gel can last 3-4 months in the freezer!

The sea moss gummies should be stored in a dry, cool place like you would any other vitamin or supplement. Our sea moss gummies have a shelf life of 2 years. However, trust us, they won’t last that long because they taste so good!

Same as the sea moss gel, our face masks last 3-4 weeks and must be refrigerated. We suggest letting the face mask warm to room temperature before application. Once you’re done, back in the fridge it goes!

OTHER

We are located in Lawrenceville, Georgia. We are currently in the process of establishing a permanent pick up location in Tucker, Georgia. In the meantime, we offer pick ups at the Publix parking lot at 3370 Sugarloaf Parkway Lawrenceville, GA 30044. BY APPOINTMENT ONLY.

Absolutely! We are here to help you make your home beautiful! Please send us an email via Contact Us page and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

No, Holistic Vybez does not currently offer Chondrus Crispus which is more commonly referred to as Irish Moss. Eucheuma Cottonii is grown in warm climates most notably around Jamaica and St. Lucia.  It is highly available and comes with high nutritional content. All of our sea moss is Eucheuma Cottonii. Irish Moss is more expensive due to its limited supply and is also known to have a stronger smell, which discourages some people from consuming it. However, both are extremely beneficial for you!