FAQ

SHIPPING & RETURN

We try our best to ship items as fast as we can. Please allow 3-5 business days production time for your order to ship out, average shipping times are 2-3 days. PLEASE UNDERSTAND THAT SHIPPING WILL BE DELAYED BETWEEN BLACK FRIDAY AND THE HOLIDAYS.

Sometimes deliveries are scanned incorrectly, so give it a day or two. If you still don’t receive your package, make sure you supplied us with the correct address. Contact your local post office if you believe there has been an error. 

Yes, we ship worldwide. However, we are not responsible for additional fees related to customs. Once your order has been packed and shipped, Holistic Vybez can not assume responsibility for import duties or customs fees. If you decide not to pay the additional fee upon delivery, we can not issue you a refund. 

Please email customersupport@holisticvybez.com as soon as possible. If you do not realize the mistake until after the order has shipped, we will send you another order. However, you will have to pay for shipping. This applies to dry products only. If you ordered gels, we will give you partial credit to make another purchase since gels are perishable.

Please allow 3-5 business days for processing orders. Once shipped, you will receive a notification with a tracking number sent to your email. After your order has been shipped, we have no control over delivery times.

PRODUCTS

We’ve thoroughly vetted countless sea moss suppliers to provide our customers with the most authentic and natural sea moss on the market. We have a reliable direct source in St. Lucia that we source all Holistic Vybez sea moss from. 

Absolutely! Children should only take 1 sea moss gummy or 1 teaspoon of our sea moss gel once a day.

The St Lucia Gold gel is strictly our gold sea moss made into a gel. It has the an abundance of essential minerals needed. The purple one is our Elderberry and Soursop Blend which has the added benefits of extra vitamin C, cancer and bacteria fighting properties, and an extra boost of antioxidants that help combat infections. Our top of the line nutrien packed gel, the Electric Dragon, has bladderwrack and burdock root which provides an abundance of minerals our bodies need. It also has dragonfruit as well which is high in fiber and aids in regulating blood sugar, making this gel an antioxidant powerhouse. All of our gels are relatively tasteless. They have a hint of honey which acts as a natural preservative. However, it is very subtle and not overwhelming.

So sea moss naturally comes in color. The way the gold color is achieved is by drying it in the sun to “bleach” the color out. The full spectrum and royal purple naturally have more phytonutrients and antioxidants because of the color. However, they both have an abundance of minerals that sea moss offers. 

It is Eucheuma Cottonii which is grown in warm climates most notably around Jamaica and St. Lucia.  It is highly available and comes with high nutritional content. All of our sea moss gels are made with Eucheuma Cottonii. We also offer Chondrus Crispus known as the Irish Moss in raw form.  However, both are extremely beneficial for you!

SHELF LIFE

If stored in a bag and in a cool dark place like your kitchen cabinet, sea moss will last over a year! 

Sea moss gel must be refrigerated. Typically, sea moss gel lasts 3-4 weeks. If you order more than one jar of sea moss gel, we suggest freezing what you aren’t using in order to extend the shelf life. Sea moss gel can last up to 6 months in the freezer!

The sea moss gummies should be stored in a dry, cool place like you would any other vitamin or supplement. Our sea moss gummies have a shelf life of 2 years. However, trust us, they won’t last that long because they taste so good!

OTHER

We are now offering pick ups at our warehouse! 2615 Mountain Industriala Parkway Suite 11, Tucker, Georgia 30084. Same day pickup available BY APPOINTMENT ONLY.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already in transit, you can receive a refund for unopened DRY products. However, our gels are not eligible for returns due to their perishable nature.

Absolutely! We are here to help you! Please send us an email at customerservice@holisticvybez.com or go to our page and click "Contact Us" for live chat and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

As soon as you receive your gel, refrigerate it for 5 hours before use. We freeze all gels before shipping and securely wrap them in an insulated mailer and added packaging. However, you'll want to refrigerate for a few to make sure it will return to it's intended consistency. Gels should be used within 3-4 weeks.

We have a 3-5
business day processing time to make orders fresh (gels and soaps). We do not
have inventories to ensure that would cut into the customer's shelf
life, so we make them once orders are received.

Then we follow the shipping expectation of the customer's choice for standard or next-day shipping.

As much as we loved to, unfortunately we cannot ship the gels elsewhere outside the US as it will get spoiled. We do ship worldwide for all of our dry products.